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Privacy Policy

Published: 7.17.2026
Last update: 7.10.2026
This site (“Site”) is owned and operated by B.HOM Student Living (referred to herein as “B.HOM,” “we,” “us,” or “our”). B.HOM is committed to the privacy rights and protection of information collected about our residents, prospective residents, and other visitors to this Site. This privacy statement sets forth B.HOM’s Privacy Policy (“Policy”) for this Site. The following Policy describes how we collect, protect and use information we receive from visitors to our Site. This Policy applies only to information collected through this Site and not to information collected through any other websites.

Information we collect and how we use

Anonymous Information refers to data that does not directly identify an individual user. This may include information related to how visitors interact with our website, including but not limited to:
  • Date and time of visit
  • Pages viewed
  • Navigation path throughout the website
  • IP address
  • Browser type
  • Operating system
An IP address is automatically assigned to your device whenever you access the Internet. Web servers automatically recognize your device through this address.
As permitted under applicable law, 21 Oaks may collect IP addresses for purposes including system administration, analytics, improving the user experience, and auditing website activity.
We do not typically associate IP addresses with personally identifiable information, meaning your browsing session generally remains anonymous. However, we may link IP addresses when necessary to protect the website, prevent unauthorized activity, or comply with legal obligations.
Cookies are small pieces of information stored on your device to improve and personalize your browsing experience.
When using our website, cookies may be stored on your computer to:
  • Save preferences
  • Improve website performance
  • Maintain security
  • Enable website functionality
  • Customize user experience
Most web browsers automatically accept cookies. You may modify your browser settings to decline or remove cookies at any time. Please note that disabling cookies may affect certain website functionality.
Anonymous Information is used internally for:
  • Website administration
  • Troubleshooting
  • Analytics and performance improvements
  • Enhancing usability and navigation
We may also share aggregated demographic or usage information with business partners or advertisers. Aggregated information will never include personally identifiable information.

Personally Identifiable Information

Personal Information refers to information that may identify or locate an individual. This may include:
  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Payment information
  • Employment information
  • Financial information
  • Social Security number
We do not collect Personal Information unless voluntarily provided by you.
This information is generally collected when you:
  • Submit forms or applications
  • Contact us through the website
  • Apply for housing
  • Register for resident services
  • Communicate with our team
We only collect and store Personal Information necessary to fulfill requests and support legitimate business operations.
Visitors may submit rental applications online through our website.
To process applications, we may collect Personal Information including:
  • Name
  • Address
  • Date of birth
  • Social Security number
  • Communicate with our team
Residents may also access online services such as:
  • Online payments
  • Service requests
  • Resident portals
To use these services, users may be required to create an account with login credentials and contact information.
Our website may include forms allowing visitors to:
  • Submit comments
  • Ask questions
  • Make suggestions
  • Report concerns
Name and email address information may be required in order to respond to inquiries and improve our services.
Residents with user accounts may choose to receive:
  • Email notifications
  • Text notifications
  • Voice call updates
  • Event announcements
Participation in these communications may require additional contact information.
Personal Information collected by 21 Oaks may be used for:
  • Website administration
  • Responding to inquiries
  • Processing applications
  • Providing resident services
  • Account management
  • Operational communication

Email Consent and Opt-Out

By submitting Personal Information through our website, you consent to receiving communications regarding:
  • Your inquiry
  • Property-related updates
  • Resident services
  • Future opportunities that may be relevant to you
  • Updates to this Privacy Policy
You may unsubscribe from commercial emails at any time using the unsubscribe instructions included in each communication.
Please note that opting out may need to be completed separately on third-party platforms.

Disclosure of Personal Information

21 Oaks does not rent or sell Personal Information.
We may share Personal Information with third-party vendors or service providers strictly for operational purposes and only as necessary to provide services to users.
Examples may include:
  • Utility providers
  • Financial institutions
  • Maintenance vendors
  • Security and alarm providers
  • Payment processing services
These parties are granted access only to the information required to complete their services.
In the event of:
  • Property sales
  • Ownership changes
  • Management transitions
  • Business restructuring
Personal Information may be transferred as part of those transactions.
We may disclose Personal Information when required to:
  • Comply with applicable laws or legal processes
  • Protect our rights or property
  • Prevent misuse of the website
  • Protect users or the public from harm

Security of Information

21 Oaks takes reasonable technical and organizational measures to safeguard Personal Information. Access to Personal Information is limited to employees or service providers who require access to perform operational responsibilities.
While we work to maintain secure systems and procedures, no method of online transmission or storage can be guaranteed to be fully secure.
By using this website, you acknowledge that:
  • Internet security limitations exist beyond our control
  • Data transmissions cannot be guaranteed to remain fully secure
  • Information may potentially be intercepted during transmission

Retention of Information

We retain Personal Information only for as long as reasonably necessary to:
  • Fulfill the purposes for which the data was collected
  • Satisfy legal obligations
  • Resolve disputes
  • Enforce agreements
Retention periods may vary depending on legal or operational requirements.

Third-Party Links

This Privacy Policy applies only to information collected through the 21 Oaks website.
Our website may contain links to third-party websites or applications that operate independently from us.
These third parties maintain their own privacy policies and data practices. We are not responsible for the content, security, or privacy practices of external websites.

Children’s Privacy

21 Oaks recognizes the importance of protecting children’s privacy. Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect Personal Information from children without verifiable parental consent. If we become aware that Personal Information has been submitted by a child under 13, we will make reasonable efforts to remove the information.

Updating and Correcting Information

We encourage users to keep their information accurate and current.
You may request access to update, modify, or correct your information at any time by:
  • Accessing your resident account
  • Contacting the property management team directly

Modifications to This Privacy Policy

21 Oaks may update or revise this Privacy Policy periodically to reflect:
  • Operational changes
  • Legal requirements
  • Service updates
  • Industry standards
Changes become effective immediately upon posting unless otherwise stated.
Continued use of the website after modifications constitutes acceptance of the updated Privacy Policy.

Inquiries, Complaints and Disputes

If you have questions or concerns regarding this Privacy Policy or our handling of personal data, please contact us directly.
All complaints and inquiries will be reviewed and addressed as reasonably possible. In certain situations, services may need to be limited or discontinued in order to comply with legal obligations or requests.

Acceptance of These Terms

By using this website or providing information through it, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the website and refrain from providing Personal Information.

California Privacy Policy

This California Privacy Policy supplements the primary Privacy Policy and applies solely to residents of California in accordance with the California Consumer Privacy Act (“CCPA”).
All terms defined under the CCPA retain the same meaning within this section.
Information that identifies, relates to, or could reasonably be associated with a particular consumer or household.
The sharing, disclosing, or transferring of Personal Information to another party for monetary or other valuable consideration.
An entity processing Personal Information on behalf of a business for operational purposes.
Any external entity with whom Personal Information may be shared for business purposes.

Personal Information We Collect and Disclose

21 Oaks does not sell Personal Information. Categories of Personal Information that may be collected include:
  • Identifiers
  • Contact details
  • Financial information
  • Employment information
  • Internet activity
  • Commercial information
  • Device information
  • Resident and leasing information
Information may be shared with:
  • Service providers
  • Affiliates
  • Marketing and analytics partners
  • Legal and financial advisors
  • Business transition entities

Rights Under California Law

California residents may request:
  • Categories of Personal Information collected
  • Sources of collected information
  • Categories of third parties receiving information
  • Business purposes for collection
  • Specific Personal Information collected
  • Deletion of eligible Personal Information
Requests may be subject to identity verification and legal limitations.

Verification Process

To protect user information, identity verification may require:
  • Name
  • Mailing address
  • Phone number
  • Email address
  • Community information
  • Proof of California residency
Verification may occur through phone, email, or mail correspondence.

Authorized Agents

California residents may authorize another party to submit requests on their behalf in accordance with CCPA requirements.
We may request proof of authorization and identity verification before processing such requests.

Contact Information

For questions regarding this Privacy Policy or California Privacy Rights, please contact:
B.HOM Student Living
Attn: Consumer Privacy 400 Locust St., Suite 790
21oaks@bhom.com